Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are Marco Bicego pieces handcrafted?
Yes, every piece of Marco Bicego jewelry is handcrafted in our Trissino atelier using traditional Italian techniques, including the signature 'bulino' tool engraving and hand-twisted coil methods.
What is the standard shipping timeframe for online orders?
Complimentary standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those who require faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with all security tags attached. Custom-made or personalized pieces are considered final sale.
How do I care for my 18k gold and gemstone jewelry?
We recommend cleaning your jewelry with a soft brush and mild soapy water. Avoid contact with harsh chemicals, perfumes, or abrasive surfaces to preserve the hand-engraved finish.
Do you provide a warranty on your jewelry?
Marco Bicego offers a limited warranty against manufacturing defects. We also provide professional repair and maintenance services to ensure your pieces last a lifetime.
Can I have my jewelry appraised for insurance purposes?
Yes, all purchases made through our official store include a certificate of authenticity which can be used for insurance valuations and verification of 18k gold purity.